Front Office Agent
EOSDelaware, United States
Posted August 27, 2025
Full Time
About the Company
EOS Hospitality is a full-service hotel management firm that oversees a portfolio of more than 50 carefully curated hotels and resorts across the United States. The company delivers end‑to‑end solutions ranging from revenue and financial management to public relations, digital marketing, and design and branding, ensuring each property operates at peak performance. By integrating hospitality operations, food and beverage, and people management under one umbrella, EOS Hospitality maximizes profitability while preserving the unique character of each venue. Its distinctive approach combines rigorous data‑driven strategies with a commitment to personalized guest experiences, positioning the firm as a leader in the competitive hospitality sector.
Job Description
The Front Office Agent is responsible for processing guest check-ins, check-outs, room assignments, and room change/late check-out requests, as well as providing information and assistance to guests and visitors.
Requirements
- Maintain complete knowledge of hotel operations, scheduled daily activities, and room products
- Answer telephone calls within 3 rings, using correct salutations and telephone etiquette
- Resolve guest complaints, ensuring guest satisfaction
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401k plan
- Paid time off
- Vacation days
- Sick leave
- Holidays
- Bonuses