Senior Client Manager

Role Overview

The Senior Client Manager works with the Producer or Client Executive to implement a client's employee benefits strategy and to service the account. Responsibilities include preparing communication materials, conducting open enrollment meetings, collecting and preparing compliance materials, and servicing the day-to-day needs of the client.

What You Will Do

Service clients, prepare communication materials, conduct open enrollment meetings, complete cobra paperwork, distribute resource information, liaison with compliance department, compile and maintain client and benefit plan information, issue resolution for simple claims, resolve enrollment and eligibility issues, research and resolve client billing issues.

Why It Might Be a Fit

Must have full knowledge of Employee Benefits lines of coverage and services, strong attention to detail and time management abilities, strong ability to multi-task and assign priorities, ability to work effectively and efficiently in a team environment, strong interpersonal communication skills, demonstrated experience with agency management systems and HR portals.

Requirements

• Full knowledge of Employee Benefits lines of coverage and services
• Intermediate knowledge of navigating the Internet as well as various Microsoft Office programs
• Strong attention to detail and time management abilities
• Strong ability to multi-task and assign priorities
• Ability to work effectively and efficiently in a team environment
• Strong interpersonal communication skills
• Demonstrated experience with agency management systems and HR portals
• Life and Health License
• Valid Driver License

Benefits

• Generous Paid Time off
• Managed PTO for salaried/exempt employees
• 22 PTO days starting out for hourly/non-exempt employees
• 12 company-observed paid holidays
• 4 early-close days
• Generous leave time options
• Employee referral bonus program of $1,500 per hired referral
• Employee recognition programs
• Employee Resource Groups
• Professional growth & development
• Pet Insurance
• Identity Theft & Fraud Protection Coverage
• Legal Planning
• Family Planning
• Menopause & Midlife Support
• 401(k) matching
• Medical insurance
• Dental insurance
• Vision insurance
• Wellness & employee assistance programs