Analyst, Product Eng Serv. Now at European Bank for Reconstruction and Development

We're seeking an Analyst, Product Eng Serv to configure and support Service Now for our HR and Workplace Service Delivery teams.

Requirements

Supports the configuration of HRSD modules, including case templates and HR workflows.
Contributes to the design and maintenance of the Employee Center portal, ensuring content is user-friendly and follows established guidelines.
Assists in creating, editing, and organising HR and workplace-related knowledge articles to ensure accuracy and consistency.
Supports in configuring lifecycle event templates, such as onboarding and offboarding, following pre-defined processes.
Configures basic Workplace Service Delivery modules, such as desk and room booking systems.
Participates in testing HRSD and WSD workflows to ensure functionality aligns with requirements.
Assists in resolving basic employee requests within HR and Workplace Service Delivery, escalating complex issues as needed.
Prepares and updates documentation for HRSD/WSD workflows, processes, and user guides.
Adheres to platform governance guidelines while assisting with minor changes to HRSD and WSD configurations.
Supports the creation of basic reports and dashboards for tracking HR metrics and workplace utilisation, ensuring data accuracy.
Assists in the configuration of FSM modules, including task assignments and workforce scheduling.

We're seeking an Analyst, Product Eng Serv to configure and support Service Now for our HR and Workplace Service Delivery teams.

Supports the configuration of HRSD modules, including case templates and HR workflows.
Contributes to the design and maintenance of the Employee Center portal, ensuring content is user-friendly and follows established guidelines.
Assists in creating, editing, and organising HR and workplace-related knowledge articles to ensure accuracy and consistency.
Supports in configuring lifecycle event templates, such as onboarding and offboarding, following pre-defined processes.
Configures basic Workplace Service Delivery modules, such as desk and room booking systems.
Participates in testing HRSD and WSD workflows to ensure functionality aligns with requirements.
Assists in resolving basic employee requests within HR and Workplace Service Delivery, escalating complex issues as needed.
Prepares and updates documentation for HRSD/WSD workflows, processes, and user guides.
Adheres to platform governance guidelines while assisting with minor changes to HRSD and WSD configurations.
Supports the creation of basic reports and dashboards for tracking HR metrics and workplace utilisation, ensuring data accuracy.
Assists in the configuration of FSM modules, including task assignments and workforce scheduling.