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Job description
Work with business users and product owners to gather, analyze, and document requirements. Conduct stakeholder interviews, requirement workshops, and walkthroughs. Translate business needs into clear user stories, acceptance criteria, and functional specifications.
Prepare and maintain BRDs, FSDs, User Stories & Acceptance Criteria, Process Flows/BPMN diagrams, and Use Case Documents. Maintain version control and structured documentation in Confluence. Understand system architecture, API interactions, data flows, and integration points.
Strong documentation skills, attention to consistency, and leadership capabilities are required. Experience with data analytics methodologies, D3 data visualization, and internal communications is a plus.
Company
Tech, Software & IT Services • Corporate Services
EXL Service is a global analytics and digital transformation firm that delivers end‑to‑end solutions in operations management, decision analytics, AI, automation, and industry‑specific services across finance, insurance, healthcare, utilities, and logistics. Leveraging deep expertise in data science, change management, and industry practices, the company designs customized, outcome‑focused strategies that replace generic, resource‑intensive platform rollouts with integrated, value‑chain‑aligned interventions. EXL’s collaborative approach—rooted in continuous listening and learning—ensures that each solution is tailored to a client’s unique culture, legacy systems, and strategic goals, enabling faster, smarter decisions and sustainable competitive advantage. By combining analytics, digital innovation, and operational excellence, EXL helps organizations scale AI, redesign operating models, and drive revenue growth while maintaining efficiency at scale.
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