We are looking for a Product Manager to own the experience and platforms used by our call center agents to support sales and customer interactions. In this role, you will focus on improving agent experience, operational efficiency, and customer outcomes by evolving the tools, workflows, and systems used by our customer operations teams.
Requirements
- 5+ years of experience in Product Management, Platform Management, or Product Operations roles.
- Experience working with CRM or customer engagement platforms (Salesforce, Sprinklr, etc.).
- Experience improving operational platforms, agent workflows, or customer support tooling.
- Strong organizational and prioritization skills, with the ability to manage multiple initiatives simultaneously.
- Excellent stakeholder management and communication skills.
- Strong analytical mindset and ability to work with operational and performance metrics.
- Familiarity with Agile methodologies and backlog management tools (e.g., Jira).
- Technical curiosity and ability to understand system integrations and constraints.
- Ability to work autonomously in a fast-paced, international environment.
Benefits
- Competitive compensation package in line with job responsibilities and experience.
- Flexible compensation management for diet, transportation, private health insurance with Cobee.
- On-site work model: offices in Barcelona City.
- Permanent contract from the start.
- Travel packages at reduced prices!
- Referral bonus, if you bring people as talented as you.
- Unlimited coffee, team lunches, English lesson, bi-anual company parties.
