We're seeking a highly capable and proactive Platform Application Support Senior to work with Platform Application leaderships in maintaining platform stability and driving operational excellence.
Requirements
- Investigate, reproduce, and resolve user-level defects in platform applications.
- Collaborate with Information Security teams during release cycles and security testing.
- Support release management activities and coordinate with EY technology groups.
- Assist in managing platform changes initiated by EY or external vendors.
- Contribute to hotfix pull requests (PRs) with appropriate test coverage.
- Debug application issues and identify root causes to prevent recurrence.
- Partner with the Platform Operations Lead Engineer to deploy releases and hotfixes.
- Serve as an escalation point during high-pressure incidents.
- Maintain alignment with engineering teams to ensure support readiness.
- Review and understand application code to assist in troubleshooting.
- Track progress, manage risks, and communicate updates to stakeholders.
Benefits
- Comprehensive compensation and benefits package
- Medical and dental coverage
- Pension and 401(k) plans
- Paid time off options
- Designated EY Paid Holidays
- Winter/Summer breaks
- Personal/Family Care
- Leaves of absence