Duck Creek Quality Assurance Specialist

This is a great opportunity for a qualified Duck Creek QA Specialist to manage and execute quality assurance activities for Duck Creek implementations and releases across one or more Lines of Business.

Requirements

• Communicating, prioritizing and tracking test execution, defects and issues appropriately and recommending corrective action when required.
• Directing all activities related to functional testing, regression testing, UI testing, and unit testing for all new features in cross browser environments including mobile devices.
• Defining and owning the end-to-end QA test strategy for Duck Creek implementations and upgrades.
• Establishing testing standards, governance, and quality gates across all phases of delivery.
• Promoting OOTB-first testing and minimizing unnecessary customizations.
• Providing quality risk assessment and recommendations to senior leadership.
• Developing and managing comprehensive test plans and execution for policy lifecycle components (quote, bind, issue, day2 transactions) as part of System Testing, Integration Testing, Regression Testing, and UAT support.
• Coordinating testing across Duck Creek modules and Ecosystem applications such as Policy, Billing, Claims, Rating, Forms, and Integrations.
• Managing test environments, test data, and release dependencies.
• Ensuring timely and high-quality execution of test cycles aligned with program milestones.
• Owning the defect management lifecycle including triage, prioritization, root-cause analysis, and closure.
• Partnering with development, SI, and Duck Creek teams to resolve quality issues.
• Tracking and reporting quality metrics such as defect trends, test coverage, and defect leakage.
• Escalating quality risks with data-driven insights.
• Leading performance and scalability testing for policy, endorsement, renewal, and rating workflows.
• Coordinating performance testing efforts with infrastructure and application teams.
• Working with developers, business analysts, and stakeholders in Agile/Scrum environments.
• Establishing and validating baseline performance metrics for each LOB.
• Partnering with business stakeholders to ensure UAT readiness and execution.
• Supporting UAT defect triage and facilitating business sign-off.
• Acting as the primary QA point of contact for System Integrators and Duck Creek teams.
• Managing vendor performance and ensuring accountability for defect resolution and deliverable milestones.
• Reviewing vendor deliverables and ensuring adherence to quality standards.
• Leading and mentoring QA teams across onshore and offshore models.
• Managing multiple releases and competing priorities in fast-paced programs.
• Influencing without authority and driving quality outcomes across cross-functional teams.
• Identifying quality risks early and recommending mitigation strategies.
• Making data-driven go/no-go recommendations for releases and production readiness.
• Working effectively in vendor-led and matrixed environments.

Benefits

• Flexible Work Environment
• Paid Family Leave
• Competitive PTO & Holidays
• Recognition & Bonus Programs
• Medical, Vision, Dental & Life Insurance
• Employee Referral Bonus
• Paid Volunteer Time
• 401(k) Match & Profit-Sharing