Private Service Advisor
FirstRand Corporate CentreLocation not specified
Posted December 2, 2025
Full Time
About the Company
The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group. The Corporate Centre’s stakeholders are external, such as regulators, shareholders, global developmental institutions and government; and also internal, mainly the market-leading businesses that service the group’s customers. These critical functions cover risk, compliance, governance, internal audit, treasury, finance and tax amongst many others. They require deep specialist and technical skills and ultimately represent the custodianship of the FirstRand group’s licence to operate. Employees of the Corporate Centre develop a very unique perspective of the group because nowhere else can you own or be part of a mandate that operates across the portfolio. This allows for both big picture thinking and operational learning. It is also a great place to drive collaboration and a place to have a significant impact. The Corporate Centre has adopted a blended approach to working, with a focus on balancing remote working and connections with colleagues in the workplace. Face-to-face interactions remain important to its way of working as these connections protect the business’s social capital, which is key to ensuring that FirstRand’s unique culture stays alive and continues to thrive.
Job Description
Contribute to a high-performance team by delivering exceptional customer service and fostering meaningful relationships with customers.
Requirements
- Proactively engage with clients to deliver service that consistently meets or exceeds expectations.
- Cultivate a culture of service excellence by building trusted relationships and actively encouraging customer feedback.
- Achieve Suite CEX targets and uphold high service level standards.
- Support revenue growth by identifying new business opportunities and contributing to customer acquisition efforts.
- Continuously evaluate personal performance, seek constructive feedback, and proactively request training and development opportunities.
- Ensure compliance with all relevant statutory, legislative, policy, and governance requirements, as well as established processes and procedures within the area of specialization.