Associate / Sr Associate - Query Management

Firstsource Solutions is seeking an Associate / Sr Associate - Query Management to join their team. The successful candidate will be responsible for responding to customer queries and providing resolution, support, and assistance to customers. The role requires a high level of personal and professional integrity, with excellent communication and problem-solving skills.

Requirements

• Minimum SSC (10th) passed
• Fresher/Experienced with a minimum of 1 year of experience in a BPO/related industry
• Computer literate (Outlook, Word, Internet Explorer)
• Typing skills: Process specific cut-offs
• Good written English communication
• Professional & Courteous in mannerisms
• Ability to liaise with customers at all levels
• Ability to handle and resolve complex customer calls

Benefits

• Clear Communication
• Professional Focus
• Ability to solve problems – look for solutions aligned to customer’s perspective and deliver on all commitments
• Teamwork