Major Incident Manager
FiservNew Jersey, United States ⢠Omaha, Nebraska, United States
Posted February 24, 2026
90000 - 144000 USD
Full Time
About the Company
Fiserv is a global leader in Fintech and payments.
Job Description
Fiserv is seeking a Major Incident Manager to join the FICC team. The role involves command and control of Major Incidents, utilization of MIMIC tool, and post-incident reviews. The ideal candidate has 4+ years of experience in Major Incident Management, proficiency in Command Center technologies, and strong communication skills.
Requirements
- Minimum of 4+ years of experience working in a Major Incident Management organization
- Proficiency in Command Center technologies and software
- Proficient in working with MS Office Tools (Power BI, Excel, Power Point, Teams) and ServiceNow
- ITIL Foundational certification (desired)
- Strong working knowledge of monetary movement processing functionality and flow
- Strong working knowledge of Command Center monitoring tools
- Experience understanding of three primary areas of IT infrastructure
Benefits
- Paid time off
- 401k Matching
- Retirement Plan
- Health insurance