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Job description
Branch Banking Client Consultant I - Float travels between assigned branches to provide customers with high quality, prompt, and professional financial services. Responsible for interacting with clients and providing exceptional service by greeting them as they enter one of our branches and providing them with the services needed to meet their financial goals.
Process financial transactions in an accurate, efficient, and friendly manner while maintaining operational standards, and assist the team in meeting branch goals. Support team efforts to achieve growth targets in financial performance and primary client acquisition.
Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiative. Provide positive client experience by assisting with account questions, problems and/or complaints and through research and communication resolve in a timely and effective manner.
Company
Finance
Flagstar Bank, N.A. is one of the largest regional banks in the United States, operating roughly 340 branches across nine states, including strong presences in the New York/New Jersey corridor, the upper Midwest, Florida, and the West Coast. The bank offers a full suite of financial services—including mortgage, commercial, small-business, government, and retail banking, as well as insurance, investing, and savings products—to individuals and businesses. Flagstar distinguishes itself through a customer-first mindset, leveraging advanced technology and local market expertise to deliver personalized solutions and strengthen community ties. The organization also prioritizes a diverse, inclusive workplace, hiring talent that reflects the communities it serves and fostering teamwork and collaboration across its workforce.
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