Strategic Account Manager - Northeast

We are seeking a Strategic Account Manager to help commercial enterprise clients maximize the value of their threat intelligence solutions and protect their critical assets and people. The ideal candidate will have a proven track record in strategic account management and customer success, with a passion for helping companies keep their customers, employees, and infrastructure safe from cyber and physical threats.

Requirements

• Cultivate long-term, trusted relationships with key stakeholders and champions, using a customer-centric partnership approach
• Craft strategic, complex multi-year renewal and expansion agreements
• Negotiate software and services contracts with procurement teams
• Collaborate and communicate effectively with technical and non-technical colleagues
• Value data quality and maximize the use of CRM capabilities and emerging account management tools
• Motivated by exceeding ambitious retention and expansion targets

Benefits

• Diversity and inclusion program
• Culture and belonging initiatives
• Perks such as gym reimbursements, expensed lunches, and cultural events
• Career growth opportunities through regular feedback, learning and development opportunities, and guidance through formalized career paths