Guest Experience Coordinator

Four Seasons is a luxury hospitality company that values genuine human connection and exceptional guest experiences. As a Guest Experience Coordinator, you will create unforgettable moments of warmth, grace, and intuitive care for each of our guests, ensuring they feel truly seen, valued, and celebrated from arrival to departure.

Requirements

• At least 2–4 years of luxury hospitality, guest relations, concierge, or front‐office experience, preferably in a luxury hotel or resort.
• Excellent personal presentation and interpersonal skills.
• Extensive knowledge of luxury service standards and personalized service delivery.
• Strong time management skills: ability to multi‐task, set priorities, and adjust to changing conditions. Comfortable working in a fast‐paced environment.
• Ability to operate all computer equipment necessary to perform the job; knowledge of Opera PMS preferred/is a plus.
• Excellent communication and interpersonal skills; ability to communicate clearly with colleagues and guests and collaborate across departments.
• Ability to lift, carry, and move up to 30–50 lbs. when handling amenities, packages, or luggage.

Benefits

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals