Principal Customer Success Manager

Join FourKites, a leader in AI-driven supply chain transformation, as a Principal Customer Success Manager. You will own end-to-end success for large and complex enterprise customers, driving value realization and outcomes through strategic leadership and collaboration.

Requirements

• 8–12+ years of experience in Customer Success, Account Management, Consulting, or related customer-facing roles
• Proven experience managing large, complex enterprise or strategic accounts in a B2B SaaS environment
• Strong understanding of enterprise software, data-driven platforms, and complex implementations
• Demonstrated success engaging with senior executives and influencing outcomes without formal authority
• Solid problem-solving and expectation management skills
• Excellent communication, executive presence, and storytelling skills, with ability to explain complex concepts to both technical and non-technical audiences
• Ability to navigate ambiguity, manage multiple priorities/projects and customer relationships simultaneously, and operate at both strategic and tactical levels

Benefits

• Medical, Dental & Vision benefits
• Health Savings Account employer contribution
• Medical and Dependent Care FSA
• Supplemental insurance for Accident and Critical Illness expense reimbursement
• 401k Retirement savings employer match
• Bonus and incentive compensation as well as employee stock option program
• Employer paid life insurance and short term disability insurance
• 20 PTO days, 5 recharge days, 2 volunteer days
• Up to 16 weeks of parental leave for birthing parents, fully paid
• Up to 12 weeks of parental leave for non-birthing parents (8 weeks paid, 4 weeks unpaid)
• Technology reimbursement
• Commuter benefits for in office employees (Chicago)
• Annual Wellness Stipend
• Ongoing learning & development opportunities