Client Service Team Lead

Ascend is seeking an experienced luxury travel professional to lead a team of Client Service Members and personally handle VIP and high-complexity clients. The role requires expertise in luxury travel, premium concierge, or high-touch client service, with a proven track record of meeting quality standards and leadership experience.

Requirements

• 3+ years in luxury travel, premium concierge, or high-touch client service
• Deep expertise with Sabre GDS — proficient in flight search, fare rules, and creative routing
• Experience with mileage programs and premium booking methods
• Excellent written communication — your quotes are clear, polished, and reflect luxury standards
• Proven track record of meeting 95%+ SLA or quality standards
• Leadership or mentoring experience — you’ve coached others, even informally
• Calm under pressure — you prioritize effectively when requests pile up

Benefits

• Travel perks: Access to Ascend at-cost booking for personal travel
• Clear career path with merit-based progression
• Performance-based salary increases as you advance
• Global collaboration with talented teams