Case Manager/ Assistant Manager, Mass Market Underwriting, Life Operations
FWD InsuranceHong Kong, China
Posted February 4, 2026
Full Time
About the Company
FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance.
Job Description
We are seeking a Case Manager/ Assistant Manager to manage the end-to-end lifecycle of Mass Market cases, ensuring all required documents are complete before submission to Underwriting. The ideal candidate will have over 8 years of experience in life insurance operations, underwriting support, case management, or customer service.
Requirements
- University degree or equivalent professional qualification
- Over 8 years of experience in life insurance operations, underwriting support, case management, or customer service
- Experience in new business processing or underwriting workflow is an advantage
- Good understanding of insurance new business processes, underwriting requirements, and basic medical/financial documentation
- Familiar with AML/EDD basic requirements
Benefits
- 5-day work
- 20-22 days annual leaves
- Excellent learning & development opportunities
- Attractive package
