Technical Migration Consultant

Role Overview

We're looking for a Technical Migration Consultant to join our Customer Success team. This role is a hybrid position based out of our Hyderabad, India location. You'll play a key role in helping customers successfully transition their training programs from Northpass (CE) to Skilljar.

What You Will Do

You'll guide customers through post-migration configuration, answer platform questions, spot and resolve friction points, review migrated content, manage engagement scope, and troubleshoot and escalate when needed.

Why It Might Be a Fit

The ideal candidate has strong skills in LMS or SaaS platform administration, technical troubleshooting, and clear customer communication. You'll work closely with multiple customers simultaneously and enjoy working cross-functionally with teams like Customer Success, Support, Product, and Engineering.

Requirements

• Platform fluency - LMS experience strongly preferred, not required. Skilljar experience is ideal.
• Technical knowledge: 1 - 4 years of practical experience with JavaScript, HTML, and CSS.
• Proficiency in at least one programming language (e.g., Node.js, Python, Java, C#) with a strong understanding of Object-Oriented Programming (OOP) principles.
• Solid technical skills covering databases, data integration processes, SaaS platforms.
• Solid understanding of Web services, APIs and Webhooks.
• A track record of making technical things understandable.
• Experience managing multiple engagements simultaneously.
• Knows how to stay in their lane without losing the customer.
• Clear, professional English communication.

Benefits

• Full health coverage (including OPD)
• Wellness and mental health resources
• Flexible remote work options
• Childcare assistance
• Dedicated Recharge Holidays - one long weekend each quarter to relax and reset