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Call Center Agent - Healthcare - Remote US
Gainwell Technologies LLCSugar Land, Texas, United States
Posted October 3, 2025
35000 - 50000 USD year
Full Time
About the Company
Gainwell Technologies has been serving the federal Medicaid program for over 50 years, focusing on improving health outcomes for vulnerable populations. With a strong commitment to innovation, Gainwell offers comprehensive cloud-enabled services that drive cost savings and enhance patient/provider experiences across all stages of modernization in public health.
Job Description
Gainwell is seeking a Remote Call Center Agent to provide exceptional customer service to members, providers, and other stakeholders. The role involves handling inbound and outbound calls, researching claims, verifying insurance, and ensuring compliance with healthcare regulations. The ideal candidate is empathetic, detail-oriented, and committed to delivering a positive patient experience.
Requirements
- Answer incoming calls promptly and professionally.
- Accurately document all interactions in the system.
- Maintain confidentiality and comply with HIPAA and other healthcare regulations.
Benefits
- Competitive salary
- Comprehensive health benefits
- Educational assistance
- Leadership development academies