Customer Support Agent For Nepali Language Required
Gear IncKolkata, West Bengal, India
Posted January 27, 2026
Full Time
About the Company
Gear Inc is a global BPO provider that delivers customized outsourcing solutions across contact center, customer experience, content moderation, data management, and gaming support. Leveraging a workforce of over 6,000 professionals in 24 countries and multilingual capabilities, the company tailors technology‑driven engines of growth that streamline operations, enhance customer experiences, and accelerate innovation. Its distinctive value lies in a blend of localized expertise and cutting‑edge technology that evolves with client needs, ensuring secure, scalable, and measurable results. Gear Inc partners with leading brands to build precise, results‑driven solutions that free them to focus on core business functions.
Job Description
The Customer Support Associate acts as the primary point of contact for customers, ensuring high levels of satisfaction by providing timely and accurate solutions to inquiries and technical issues.
Requirements
- Responding to customer queries via live chat or CRM Tool in a timely and professional manner within the defined SLA.
- Identifying and assessing customers' needs to achieve total satisfaction and clarify the root cause of their issues.
- Troubleshoot product/service-related issues and provide accurate solutions
- Walking customers through product features, processes, or troubleshooting steps to ensure they get the most value from the service.
- Keeping accurate records of customer interactions, sharing timely responses of end user queries in the CRM system.
- Relaying recurring customer pain points and suggestions to the Management teams to help improve the overall user experience.
- Handle client requirements and ensure alignment with service expectations.
- Identify and escalate critical or unresolved issues to the appropriate department.
- Achieving specific KPI targets at a daily, weekly & monthly level.