This job is no longer accepting applications.
Senior Solution Consultant
GenesysQueensland, Australia • Sydney, New South Wales, Australia
Posted January 8, 2026
Full Time
About the Company
Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys CloudTM is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise.
Job Description
Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. Join the team and create the future of customer experience together.
Requirements
- 5+ years of experience implementing and/or integrating with CRMS, software implementation and/or coding experience
- Experience in building and implementing CX solutions using modern Agentic AI techniques
- Advanced technical knowledge covering associated contact centre technologies such as surveys, quality management, recording, workforce management, IVR, digital engagement or PCI compliance
- Technical knowledge in the following areas such as VOIP, SIP, RTP, messaging carrier services, infrastructure, networking and security
- Strong understanding and familiarity with AI concepts such as LLMs, NLUs, Predictive AI models
Benefits
- Competitive salary
- Benefits and perks like larger tech companies
- Independence to make a larger impact on the company and take ownership of work