Assistant Manager
GenpactGurgaon, Haryana, India
Posted January 29, 2026
Full Time
About the Company
Genpact is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally.
Job Description
Genpact is seeking an Assistant Manager for the Disputes and Chargebacks team to lead a team of 10-12 dispute analysts, ensuring efficient handling of debit card and credit card disputes, chargeback cases, and related cardholder claims.
Requirements
- Lead and supervise a team of 10-12 dispute analysts to meet productivity and quality goals
- Ensure compliance with card network regulations (Visa, Mastercard, Maestro, Pulse, AMEX) and MQ policies
- Review escalated cases and provide guidance to analysts for complex dispute resolutions
Benefits
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities