Customer Support Representative - Japan

Genspark is revolutionizing how the world works with AI. As a rapidly growing AI company, we’re on a mission to empower 1B+ global knowledge workers with cutting-edge AI solutions. We are seeking a Customer Support Representative in Japan to ensure exceptional customer experiences and serve as the critical bridge between our users and our product, engineering, marketing, sales, and customer success teams.

Requirements

• 5+ years of hands-on customer support experience at technology companies
• Proven track record supporting user bases of 50,000+ to 100,000+ users
• Native or near-native fluency in Japanese (written and spoken)
• Professional business-level English proficiency for collaboration with global teams
• Exceptional written communication skills with the ability to explain technical concepts clearly
• Strong verbal communication and active listening skills
• Comfortable learning and becoming an expert in AI/ML-powered software products
• Ability to troubleshoot technical issues and work with engineering teams on complex problems

Benefits

• Comprehensive benefits package