At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Requirements
- Must respond promptly to issues reported by clients, conducting root cause analysis and going through various testing scenarios for thorough resolution within the agreed SLA
- Perform devops-related deployment tasks deployment of infrastructure
- Perform infra hardening to secure the systems from known risks and vulnerabilities
- Complies with all operational standards and other requirements as defined in the ITS system implementation standards
- Provides infra support during testing
- Performs server migration and cutover to production; provides onsite support during these activities.
- Provide support on other infra-related SR activities.
- Cater to other groups and individuals' requests within ITS, ITS customers
- Provide technical expertise, knowledge, and guidance to other network implementation engineers
- Coordinates with vendors and suppliers when it comes to server and cloud service fulfillment if needed.
- Provide extended assistance to issues related to server and cloud, if needed.
- Knowledge transfer to L2/L3 ITS team
- Assist vendors in the installation of devices, if needed.
- Regular implementation standard review with ITS sysad/cloud team
- Regular peer review of infra design, if needed.
- Regular peer review with L2/L3 ITS, if needed.
- Technical and Process planning with O&M and ITS
- Operational requirement standard review
- Attend Operational reporting review
- Attend team meetings, huddles, DSU, trainings, and KT sessions
