Manager, Customer Success

GlossGenius is seeking a Manager of Customer Success to lead a team of Onboarding Specialists and shape the post-sales customer journey. The ideal candidate will have 4+ years of experience in Customer Success or Onboarding, with a track record of leading teams in a high-growth SaaS environment.

Requirements

• 4+ years of experience in Customer Success or Onboarding
• Leadership experience in a high-growth SaaS environment
• Strategic thinking and ability to design post-sales programs
• Exceptional relationship management skills
• Technical comfort with data migration and implementation workflows
• Analytical skills to identify trends and prove ROI

Benefits

• Flexible PTO
• Competitive health and dental insurance
• Fertility and adoption benefits
• Generous parental leave policy
• 401k benefit with partial employer match
• Professional development stipend
• Pre-tax commuter benefits
• Dependent care FSA
• Home office stipend