GlossGenius is seeking a Manager of Customer Success to lead a team of Onboarding Specialists and shape the post-sales customer journey. The ideal candidate will have 4+ years of experience in Customer Success or Onboarding, with a track record of leading teams in a high-growth SaaS environment.
Requirements
- 4+ years of experience in Customer Success or Onboarding
- Leadership experience in a high-growth SaaS environment
- Strategic thinking and ability to design post-sales programs
- Exceptional relationship management skills
- Technical comfort with data migration and implementation workflows
- Analytical skills to identify trends and prove ROI
Benefits
- Flexible PTO
- Competitive health and dental insurance
- Fertility and adoption benefits
- Generous parental leave policy
- 401k benefit with partial employer match
- Professional development stipend
- Pre-tax commuter benefits
- Dependent care FSA
- Home office stipend