Senior Product Manager - Helpdesk

Gorgias is building the platform that makes Conversational Commerce real. We're looking for a Senior Product Manager to own and drive major parts of the Helpdesk 2.0 roadmap, with a focus on agent experience, platform reliability, and enterprise-grade workflows.

Requirements

• Own and drive major parts of the Helpdesk 2.0 roadmap
• Partner with Engineering and Design to modernize and ship core helpdesk capabilities
• Build scalable features that unlock larger enterprise deals, reduce churn, and support complex team structures

Benefits

• 5-week vacation plus 2 weeks RTT
• Paid sick leave
• Paid parental leave (16 weeks)
• MacBook Pro
• Personal credit card to buy lunches
• Private health insurance
• Up to €700 to set up workstation at home
• Up to €2000 of learning material and wellness support per year