Gorgias is a Conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 brands, Gorgias offers advanced integrations with Shopify to provide personalized customer interactions through live chat, order management, and omnichannel support. The company's conversational AI understands brand policies and customers, transforming support into sales and enhancing the overall customer experience.
Open Positions
Data Scientist - LLM
2–5 years of experience, strong programming skills, experience building LLM-powered applications, and familiarity with evaluating LLM performance
Enterprise Customer Success Manager
3+ years in Customer Success, experience managing multiple customers in a SaaS environment, strong communication skills, and experience working with ecommerce brands or support operations
Account Executive (APAC)
Proven sales performer with 2-3 years of closing experience, comfortable running discovery and live demos, consistently exceeds quota targets
Senior Data Scientist
5+ years of experience in data science, strong proficiency in Python and SQL, and ability to translate complex analysis into clear recommendations
Senior Data Scientist
5+ years of data science experience, proficiency in Python and SQL, and strong experience with statistical modeling, forecasting, segmentation, and experimentation design
Senior Backend Engineer
6+ years of experience in software development, proficiency in Python or Java, deep understanding of modern software design principles, and experience shipping user-facing products at scale
Account Manager, Enterprise
3-4 yrs managing SaaS, demonstrating growth & data interpretation. Strong relationship & communication. Results-oriented, highly organized, and tech savvy
Growth Engineer - Demand Generation team
2+ years data engineering experience, proficiency in SQL/Python/JavaScript, and API integration skills. Strong business acumen and product mindset
Senior Product Manager - Helpdesk
Own complex product areas, collaborate with engineers, and prioritize usability improvements
Account Executive, SMB
1+ year sales experience, bilingual proficiency, CRM expertise, and adaptability required
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