Enterprise Customer Success Manager
GorgiasSan Francisco, California, United States
Posted March 25, 2026
Full Time
About the Company
Gorgias is revolutionizing customer service for ecommerce businesses by building the platform that makes Conversational Commerce real.
Job Description
Join Gorgias in revolutionizing customer service for ecommerce businesses by building the platform that makes Conversational Commerce real. As an Enterprise Customer Success Manager, you will guide customers through product adoption, optimization, and long-term success by helping them implement AI-powered workflows, automate support operations, and align Gorgias with their business goals.
Requirements
- 3+ years in Customer Success, Account Management, or similar roles
- Experience managing multiple customers in a SaaS environment
- Strong communicator who can run structured conversations with customers
- Curious and proactive - you like getting into the details of how things work
- Comfortable balancing strategic conversations with hands-on execution
- Experience working with ecommerce brands or support operations is a strong plus
- Passionate about technology, automation, and the future of AI in customer support
- Motivated to continuously learn, improve, and contribute to a growing team environment
Benefits
- Health insurance
- Retirement plan
- Tuition reimbursement
- Flexible work hours
- Free meals
- Professional development opportunities
- Paid time off
- Parental leave