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Head, Service Delivery
GrabPasig, Philippines
Posted February 3, 2026
Full Time
About the Company
Grab is Southeast Asia's leading superapp.
Job Description
Grab is looking for a Head, Service Delivery to design, govern, and lead end-to-end service delivery for multiple businesses. The role involves overseeing operations in customer experience, implementing automation and digital service solutions, and driving operational efficiency.
Requirements
- 10 years of progressive experience in BPO Contact Center, In-house/ Shared Service, Customer Operations environment managing multiple stakeholders.
- 8 years extensive experience in a leadership role within a proven track record delivering operational excellence for a medium sized in-house operations and large-scale contact center or customer support environment.
- Proven track record of managing both in-house and outsourced operations with omni-channel, multi-channel support.
Benefits
- Term Life Insurance
- Comprehensive Medical Insurance
- GrabFlex
- Parental and Birthday leave
- Love-all-Serve-all (LASA) volunteering leave
- Confidential Grabber Assistance Programme
- FlexWork arrangements