Engenheiro de suporte técnico
GSB SolutionsRemote job
Posted May 30, 2025
Full Time
About the Company
GSB Solutions is a leading provider of human capital and technology integration services, specializing in recruitment, training, software development, technical support, and quality assurance. With a presence across America, the company combines cutting-edge technology with a human-centric approach to deliver efficiency and excellence. GSB's distinctive value proposition lies in its commitment to recognized industry standards and professional expertise.
Job Description
An important international company is looking for a Engineer with experience in support with end-user experience, proficient in Windows 7 and 10, Apple Mac Operating systems, Mobility Device Management, IT Asset management, ITIL and Agile process, and network troubleshooting.
Requirements
- High level proficiency in Windows 7 and Windows 10
- Intermediate to high level proficiency in Apple Mac Operating systems
- Intermediate to high level proficiency in Mobility Device Management (MDM) in IOS and android operating systems and basic knowledge in Microsoft InTune.
- IMAC process Install, Move, Add and Change.
- IT Asset management (Desktops, laptops, mobile devices and other IT peripherals).
- ITIL and Agile process (exposure to SLA, Ticketing system)
- Network troubleshooting and understanding TCP/IP.
- knowledge in Microsoft 365 architecture and Office 365 environment.
- Antivirus troubleshooting (understanding of Trend AV and other enterprise antivirus architecture)
- Proficiency in multiple vendor hardware troubleshooting (HP, DELL, LENOVO, etc.,).
- Software deployment through SCCM.
- Manual software installation and troubleshooting.
- Handling and task prioritization.
- End-user experience
