Customer Journey Service Supervisor
GWM BrasilSão Paulo, Brazil
Posted December 11, 2025
Full Time
About the Company
GWM Brasil, a subsidiary of China’s largest private automaker, is investing over R$10 billion to usher in a new era of automotive manufacturing in Brazil. The company will build a state‑of‑the‑art plant in Iracemápolis, SP, with a projected annual capacity of 50 000 vehicles by 2028, positioning Brazil as a hub for exporting hybrid SUVs and electric cars to the Latin American market. Leveraging GWM’s 24‑year global leadership in medium‑size pickup trucks and 11‑year dominance of the midsize SUV segment in China, the Brazilian operation will focus on high‑quality, fuel‑efficient vehicles that meet both local and regional demands. With a heritage of more than 5 million SUVs and 2 million pickups sold worldwide, 70 000 employees, and ten R&D centers, GWM Brasil combines deep engineering expertise with a commitment to sustainable mobility.
Job Description
The Customer Journey Service Supervisor will be responsible for creating and implementing GWM After Sales standard process, training dealers, and integrating digital solutions to improve customer satisfaction and LGPD compliance.
Requirements
- Good communication and proactivity position
- Negotiation experience with dealers, suppliers, BOD and dealers association
- Deeply analysis & problem resolution oriented
- Engineer or Administration degree
- Knowledge of After Sales entire operation (dealers operation, dealers process, planning, customer care, logistics, pricing, marketing, technical, warranty, publication, commercial, training, etc.)
- Experience at dealer process development/application
