Call Center Operator

Join Our Team as a Call Center Operator! As a Call Center Operator, you will play a crucial role in ensuring smooth communication within our clinic. You will manage a multi-line switchboard, greet callers, answer questions, route calls, and provide professional and courteous customer service.

Requirements

• Answer a high volume of inbound calls promptly and courteously.
• Screen calls and connect callers to the appropriate departments or individuals.
• Provide general information about our programs, functions, and services.
• Assist with scheduling, rescheduling, canceling, and confirming clinic appointments.
• Forward calls requesting referrals, medication refills, lab test orders, and results to the appropriate departments.
• Maintain daily records of patient calls and encounters.
• Ensure customer satisfaction by maintaining a positive, empathetic, and professional attitude.
• Communicate effectively with callers/patients, actively listening and facilitating access to services or resolution of complaints.
• Register new patients and update registration information for existing patients.
• Collect and update personal, demographic, health, and insurance information accurately in the patient’s chart.
• Follow department protocols in handling difficult, angry, or disruptive callers.
• Participate in ongoing customer service, telephone, and software skills training.

Benefits

• Competitive salary
• Opportunities for professional growth and development
• A supportive and dynamic work environment
• The chance to make a meaningful impact in your community