IT Support Engineer

We are looking for a mission-driven IT Support Engineer to join our European teams. The ideal candidate will have experience in an IT support role, particularly working with macOS, Windows, and iOS, and will be fluent in both English and German.

Requirements

• Provide technical support to end-users via Slack, email, or in-person
• Proactively maintain local video conferencing hardware and provide in-person meeting support
• Monitor and manage tickets using Jira Service Management
• Manage user and device lifecycle processes
• Partner with Helsing's broader IT team on the operation and continuous optimisation of Helsing's corporate IT environment

Benefits

• Competitive compensation
• Stock options
• Relocation support
• Social and education allowances
• Regular company events