Emergency Call Taker Pre-Certified

Emergency Call Taker Pre-Certified: Receive 9-1-1 calls, assess the situation, and redirect calls to an appropriate agency or a Sheriff's dispatcher. First Aid and CPR certifications must be obtained during the probationary period.

Requirements

• 9-1-1 Public Safety Telecommunicator Certification
• One year of experience receiving and assessing calls for assistance
• Ability to respond to emergency situations in a calm and controlled manner
• Ability to accurately assess emergency information and make correct decisions
• Ability to operate computerized telephone equipment
• Ability to communicate effectively, both orally and in writing
• Ability to follow oral and written instruction and to follow established procedures
• Ability to work under stressful conditions and maintain confidential information
• Ability to accurately sort, file, and retrieve material using alphabetical, numerical, or chronological systems