Front Desk Shift Leader - Conrad Nagoya

The Front Desk Team Leader is responsible for the operation of the Front Office department following Hilton brand standards, policies and procedures. The role involves maintaining high customer service focus, resolving issues, and promoting the services and facilities of Hilton hotels to guests and suppliers.

Requirements

• Maintain high customer service focus
• Resolve issues and clearly communicate with customers and colleagues
• Be motivated and committed to learning new skills and knowledge
• Be flexible and responsive to changing requirements
• Maintain high team focus and support colleagues in pursuit of team goals
• Contribute ideas to enhance operational procedures
• Promote Hilton services and facilities to guests and suppliers
• Perform duties in a manner that ensures safety and that of others

Benefits

• Competitive salary
• Opportunities for career growth and development
• Comprehensive training and development programs
• Access to a range of benefits and perks