Front Office Associate
HiltonBengaluru, Karnataka, India
Posted January 30, 2026
Full Time
About the Company
Hilton, a global hospitality leader listed on the NYSE, operates 9,000 properties across 141 countries under 25 world‑class brands, serving more than 3 billion guests in over a century. The company focuses on hotel, resort, and vacation experiences for business and leisure travelers, backed by a culture recognized as the world’s best workplace for its 500,000 employees. Hilton differentiates itself through pioneering technology such as Digital Key, automated room upgrades, and a seamless mobile booking platform, all integrated with its award‑winning Hilton Honors loyalty program that rewards 235 million members. These innovations, combined with a commitment to hospitality excellence, position Hilton as a top choice for travelers and talent alike.
Job Description
As a Guest Service Agent, you will be responsible for greeting and registering guests, providing prompt and courteous service, and resolving guest challenges throughout their stay in our hotel. You will also be responsible for promoting the hotel's services, ensuring rooms and services are correctly accounted for within guests' statements, and assisting guests with check-out payments or charges.
Requirements
- Complete the registration process by inputting and retrieving information from a computer system
- Promote and administer Hilton marketing programs
- Ensure rooms and services are correctly accounted for within guests' statements
- Assist guests with check-out payments or charges
- Greet customers immediately with a friendly and sincere welcome
- Receive special requests from guests and respond appropriately
- Retrieve messages and communicate the content to guests
- Record guests' complaints and negotiate results
- Remain calm and alert during emergency situations and heavy hotel activity
- Plan and implement detailed steps using experienced judgment and discretion
- Contribute to the hotel and team by sharing new ideas and suggestions for improvements
Benefits
- Health Insurance
- Paid Time Off
- 401k Matching
- Retirement Plan
