HiOperator delivers scalable, cost‑effective customer service solutions that leverage natural language processing, workflow automation, and advanced large‑language models to resolve complex support tickets. Its modular platform integrates seamlessly with any existing technology stack, charging customers only for tickets that are successfully resolved. The product suite includes HiLite AI for automated data tagging, HiAuto for fully automated CS responses, and a managed Elite Agent team that provides human‑in‑the‑loop expertise when needed. As a Y Combinator S16 graduate, 43North-backed, minority‑ and women‑owned company headquartered in Dallas, HiOperator combines cutting‑edge AI with a commitment to inclusive growth and operational excellence.
Open Positions
Senior Software Engineer
5+ years of engineering experience, polyglot, collaborative, and empathetic
Customer Happiness Engineer
High standards, fast-paced environment, dependable, quick learner, tech-savvy, comfortable using Google Workspace suite