Operations Analyst

Hippocratic AI is seeking an Operations Analyst to ensure the continuous, 24×7 operation of their production systems, integrations, and customer/partner environments. The role involves monitoring system alerts, integrations, and operational reports; performing proactive maintenance; resolving common operational issues; and triaging advanced issues to the appropriate engineering, platform, or partner teams.

Requirements

• Bachelor's degree in Computer Science, Health Informatics, Information Systems, or a related field.
• 3+ years of experience in operations, site reliability, NOC, technical support, or production monitoring roles.
• Hands-on experience monitoring production systems, integrations, APIs, or data pipelines in a 24×7 environment.
• Familiarity with alerting and monitoring tools (e.g., Datadog, New Relic, CloudWatch, Prometheus, Grafana, PagerDuty, Opsgenie, or similar).
• Ability to troubleshoot common system, integration, and data-flow issues using logs, metrics, and dashboards.
• Experience writing scripts or automation using tools/languages such as Python, Bash, SQL, or similar.
• Strong understanding of incident management processes, escalation procedures, and SLA-driven operations.
• Excellent organizational skills with the ability to manage multiple alerts, issues, and priorities simultaneously.
• Clear written and verbal communication skills, especially during high-pressure incidents.
• Strong sense of ownership, reliability, and attention to detail.

Benefits

• 401k Matching
• Retirement Plan
• Generous Paid Time Off
• Visa Sponsorship