Hippocratic AI is seeking an Operations Analyst to ensure the continuous, 24Ă7 operation of their production systems, integrations, and customer/partner environments. The role involves monitoring system alerts, integrations, and operational reports; performing proactive maintenance; resolving common operational issues; and triaging advanced issues to the appropriate engineering, platform, or partner teams.
Requirements
- Bachelor's degree in Computer Science, Health Informatics, Information Systems, or a related field.
- 3+ years of experience in operations, site reliability, NOC, technical support, or production monitoring roles.
- Hands-on experience monitoring production systems, integrations, APIs, or data pipelines in a 24Ă7 environment.
- Familiarity with alerting and monitoring tools (e.g., Datadog, New Relic, CloudWatch, Prometheus, Grafana, PagerDuty, Opsgenie, or similar).
- Ability to troubleshoot common system, integration, and data-flow issues using logs, metrics, and dashboards.
- Experience writing scripts or automation using tools/languages such as Python, Bash, SQL, or similar.
- Strong understanding of incident management processes, escalation procedures, and SLA-driven operations.
- Excellent organizational skills with the ability to manage multiple alerts, issues, and priorities simultaneously.
- Clear written and verbal communication skills, especially during high-pressure incidents.
- Strong sense of ownership, reliability, and attention to detail.
Benefits
- 401k Matching
- Retirement Plan
- Generous Paid Time Off
- Visa Sponsorship