Senior Manager (Team Head), Call Centre (Banking)
Hong Kong Job ConsultingHong Kong, Hong Kong SAR, Hong Kong
Posted January 5, 2026
Full Time
About the Company
Hong Kong Job Consulting specializes in talent acquisition and management for the banking, insurance, finance & asset management, multinational corporations, and IT sectors. The firm leverages an AI‑powered job matching platform integrated with a robust CRM system to streamline recruitment and enhance candidate placement. By combining industry expertise with advanced technology, Hong Kong Job Consulting delivers precise, data‑driven hiring solutions that reduce time‑to‑fill and improve workforce quality. The company positions itself as a trusted partner for organizations seeking efficient, high‑quality talent acquisition across Hong Kong’s dynamic professional landscape.
Job Description
A fast-growing China-based Bank is looking for a high-calibre Team Head to assist the Head of Call Centre to formulate policy and monitor the daily operation of Call Centre.
Requirements
- Degree holder in Business related disciplines or relevant equivalent experience
- Holder of IIQE and HKSI is a must, professional qualification with CFP or CFA will be an advantage
- Around 8 - 10 years of customer service experience in banking / financial institution, with at least 5 years in call centre operation
- Solid organizational, management, administrative skills in a style which exhibits maturity, leadership and sensitivity and teamwork
- Demonstrated strong planning, organization, leadership and change management capabilities
- Proficient in both spoken and written English and Chinese, fluent in Putonghua is preferable