Logistics Coordinator

HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. As a Logistics Coordinator, your responsibilities will include ensuring the timely and efficient delivery of vehicles, with a particular emphasis on secondary services and other logistics-related tasks.

Requirements

• Coordinate vehicle deliveries and logistics assignments, including resolving escalations and maintaining communication with stakeholders.
• Manage inbound calls, tasks, chats, and other critical functions pertinent to the Logistics team.
• Demonstrate adaptability to changes in the work environment; exhibit the capacity to manage frequent change or unforeseen events; readily accept coaching to align with departmental policies, procedures, and customer service processes.
• Identify problems, propose solutions, and collaborate effectively with team members.
• Provide level 2 support to specialists, including taking escalated calls and overseeing services when necessary.
• Escalate issues appropriately in real-time, including, but not limited to, performance concerns, issues affecting morale, and relevant HR matters.
• Manage and oversee the entire lifecycle of services, from initiation to completion, ensuring timely delivery and issue resolution.
• Provide support for special projects as required.

Benefits

• Full range of medical, financial, and/or other benefits