Operations Manager

The Operations Manager oversees day-to-day operations, manages staff, and maintains high standards of service and productivity. This role involves budgeting, reporting, and strategic planning, as well as streamlining processes and driving business growth.

Requirements

• Oversee operations to meet net profit performance against annual budget
• Manage productivity in order to meet established location KPIs
• Manage all personnel activities, including hiring, training, retention, and performance evaluations
• Perform administrative functions for operations
• Identify customer needs, provide solutions, and recommend improved products
• Maintain relationships with key customer accounts through regular interactions
• Analyze pricing and delivery dates, locate products, create purchase orders, and ensure high levels of customer service
• Grow profitable market share by presenting value-added services and add-ons
• Promote excellent customer service across all departments
• Ensure safe practices and environments in offices and adherence to all policies by staff
• Assist in budget development with corporate administration
• Complete performance evaluations of each staff member twice per year
• Continually develop accounts portfolio and explore new markets to penetrate
• Support corporate initiatives and programs
• Develop intra-departmental communications/coordination and resource allocation
• Maintain buildings, grounds, equipment, and vehicles in accordance with company standards