General Manager

Hyatt General Manager is responsible for bringing the Purpose to life through the execution and delivery of the Hyatt brand and brand experiences across all stakeholders. They engage all stakeholders to listen, learn, and lead a diverse team focused on building brand loyalty and cultivating positive guest experiences.

Requirements

• Effectively manage owners' assets
• Develop, execute, and evolve a multi-year property level business strategy
• Maintain and build a positive and effective relationship with the property ownership
• Understand and utilize data insights to inform strong business cases
• Optimize the overall sales and revenue management strategy
• Maintain a pristine and well-maintained facility
• Lead the capital planning process
• Embrace technology and digital initiatives
• Ensure the safety of colleagues & guests
• Practice and promote environmental sustainability
• Balance the needs and support of the property's leaders, colleagues, guests, customers, owners, and community reputation
• Adapt to a changing world and envision new possibilities for generating profit and revenue growth
• Exhibit sound judgement and decision making
• Use data in day-to-day problem solving to address underperformance, test ideas, learn and accurately measure impact
• Balance the efficiency of existing practices with the need to adapt
• Approach challenges or new opportunities with a test and learn mindset
• Articulate a clear, consistent, and effective message when communicating with diverse audiences
• Execute a strategic vision through property leaders to drive daily tactics and execution
• Partner with the property's leadership team to build accountability and achieve shared success
• Quickly recognize and act on critical feedback from customers and colleagues
• Take initiative to fix systems and processes that aren't working well quickly and eliminate barriers to delivering a seamless and caring experience to guests, members, and customers
• Build a collaborative environment with open, clear, cross-functional communication and engagement to drive the business forward
• Plan and lead in a proactive way, even if situations are ambiguous, stressful, or unexpected situations
• Execute Hyatt's talent agenda and processes to recruit, hire, develop, retain, and motivate an inclusive workforce
• Support colleagues in understanding their role as brand ambassadors
• Delegate skillfully and allow others to develop alternative ways of accomplishing work
• Coach, mentor, and develop future leaders for Hyatt
• Find targeted development assignments for promising talent, including opportunities that cross functional boundaries
• Serve as a leader in the community by engaging and collaborating with local business partners while maintaining a positive brand reputation
• Build a strong talent pipeline
• Measure and improve colleague engagement
• Promote and role model Hyatt's values
• Truly listen to others (both colleagues and guests), imagine their experience with empathy, and respond with compassion
• Cultivate an inclusive workplace rooted in fairness and respect where all colleagues feel valued for who they are and are encouraged to actively participate in their property's culture and success
• Help colleagues and people leaders balance competing demands and prioritize self-care so they can be their best selves
• Be open and honest and treat others with appreciation
• Demonstrate open-mindedness and embrace a range of perspectives
• Maintain the highest level of ethical conduct as expected by all stakeholders

Benefits

• Comprehensive health and dental insurance
• 401(k) plan
• Paid time off
• Paid holidays
• Relocation assistance