GUEST EXPERIENCE AGENT

The Park Hyatt Milano is seeking a Guest Experience Agent to welcome guests and create memorable experiences through care and empathy. The ideal candidate will have a friendly, prompt and professional demeanor, proficiency in multiple languages, and experience in guest experience in five-star hotels.

Requirements

• Welcome guests in a friendly, prompt and professional manner
• Register guests, issue room keys and provide information on hotel services and room location
• Create memorable experiences for our guests through care and empathy
• Make appropriate service recovery gestures in order to ensure total guest satisfaction
• Display the highest level of knowledge and care in all interactions and correspondence with guests
• Nurture the relationship with all guests showing an authentic interest in preferences
• Address special guest preferences recorded in guest history profiles
• Ensure that all guests' requests and queries are answered as soon as possible
• Monitor service expectations and managing complaints at a first level
• Maintain an efficient dialogue and collaboration with all relevant departments
• Organize and communicate informations for the daily meeting for other departments

Benefits

• 12 free nights per year of service across Hyatt Hotels worldwide
• Employee and Friends & Family rates across Hyatt Hotels worldwide
• Dry cleaning of business clothes
• Complimentary meals on duty
• Continuous Learning & Development opportunities
• Staff celebrations
• Plan Welfare
• Settling the costs of urban public transport - ATM Milano