Guest Services Officer – Communications

Join a team that is making travel more human, connected, and sustainable. As the Communications Officer, you will be responsible for ensuring the highest standards of customer service are met by efficiently handling hotel calls with an excellent and consistent level of service.

Requirements

• Previous work experience in a similar fast-paced hotel operations or reservations environment
• Exceptional interpersonal, communication and time management skills with a strong ability to multi-task
• Superior customer service skills along with excellent service resolution skills
• The capability of working both autonomously and as part of a team
• The ability to create a positive first impression with an understanding of the importance of 5 star grooming standards
• The flexibility to work on a rotating 24/ roster, including public holidays

Benefits

• Complimentary and discounted accommodation at more than 1000 Hyatt properties worldwide for you and your loved ones.
• Complimentary duty meals whilst on shift
• Discounted food & beverage and park club health & day spa treatments
• Discounted onsite car parking
• Employee assistance program – benefit from free, immediate and confidential support for any work, health or life concern
• Generous paid time off and holiday policies including paid parental leave and wellbeing leave
• 10% discount with NIB Health insurance