Guest Services Officer – Communications

Join a team that makes travel more human, connected, and sustainable. At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences, and trips into journeys.

Requirements

• Handle internal and external phone calls with excellent service
• Operate and control the telephone switchboard
• Handle guest enquiries and requests
• Receiving Room Service orders and relaying with the Room Service Kitchen and team
• Maintain a high level of security for guests, staff, and hotel property
• Ensure cleanliness and presentation of public and back of house areas

Benefits

• Complimentary and discounted accommodation at more than 1000 Hyatt properties worldwide
• Complimentary duty meals whilst on shift
• Discounted food & beverage and park club health & day spa treatments
• Discounted onsite car parking
• Employee assistance program
• Generous paid time off and holiday policies including paid parental leave and wellbeing leave
• 10% discount with NIB Health insurance