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IT Service Desk Engineer- 2nd Shift
Impact Networking, LLCIllinois, United States
Posted October 7, 2025
59500 - 70500 USD year
Full Time
About the Company
Impact is a leading national managed services provider, specializing in: IT & Cloud, Cybersecurity, Digital Transformation & AI, Integrated Marketing, and Print & Document Management.
Job Description
Impact is hiring Service Desk Engineers for our Nationally ranked Best and Brightest Workplace! We are committed to customer-centric excellence, delivering tailored solutions that enhance client value and drive sustainable growth.
Requirements
- Provide Tier 2 end-user IT support escalated by Tier 1 Analysts
- Identify, document, and troubleshoot user computing issues to resolution and maintain customer satisfaction
- Work with Impact advanced engineering resources and vendors to deliver effective escalated support and services
Benefits
- Up to 20 days of PTO
- Up to 7 Paid Sick Days
- 12+ paid holidays
- Paid Parental Leave
- Comprehensive Health, Disability Life, Dental and Vision Plans
- 401(K) & retirement plans
- Tenure incentives at 5- (Tiffany & Co. Gift Card), 10- (Rolex watch), and 20- ($20,000 check) year mark(s)
- Continued education reimbursement
- On-going training & development opportunities