Customer Experience Specialist

As a Customer Experience Specialist at Inchcape, you will deliver a seamless and engaging vehicle sales journey, representing brands such as Subaru, Peugeot, and Foton. You will act as a trusted advisor, supporting customers from enquiry through to post-delivery follow-up, using digital tools such as Salesforce and working collaboratively with internal teams.

Requirements

• Proven experience in an automotive sales role is essential.
• Specific experience with Utes and Trucks, and an understanding of customer needs in this segment is essential.
• Passion for delivering exceptional customer service and creating memorable experiences.
• Genuine interest in the automotive industry and enthusiasm for the products we represent.
• Ability to multitask in a fast-paced environment.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office and confidence using digital platforms.
• Availability to work Saturdays (with a weekday off in lieu).
• Valid driver’s licence.

Benefits

• Flexible work policy to support work-life balance
• Ongoing training to support role development
• Career and development opportunities
• Supportive team environment
• Wellbeing Leave Day and annual Volunteering Leave Day
• Recognition and Rewards
• Employee benefits program