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Job description
Customer Success Manager role involves driving customer engagement and retention for mid-tier, SMB, and long-tail segments within Infor's CSX Hub team, utilizing scalable data-driven customer success motion, guided 1:1 and 1:many engagements, automation, AI insights, and data analytics to drive adoption, accelerate time-to-value, and reduce churn risk.
Company
Tech, Software & IT Services
Infor is a global provider of cloud‑based enterprise software that delivers industry‑specific suites for sectors such as aerospace, automotive, chemicals, healthcare, and high‑tech. Their platform combines ERP, CRM, HCM, PLM, and advanced analytics to give users a seamless, data‑driven experience that can be integrated with existing systems. With more than 60,000 customers worldwide, 17,000 employees, and a partner network of 2,000, Infor supports digital transformation across 175 countries. The company’s competitive edge lies in its focus on industry‑tailored solutions, a user‑centric design philosophy, and a strong commitment to leveraging data science to drive business outcomes.