Infor are seeking a Product Support Analyst to join our Pathway Support team. This role is key to ensuring our customers maximize the value of Infor’s solutions. You’ll work in a fast-paced, collaborative environment, acting as a trusted advisor and technical expert for Infor’s industry-specific enterprise software.
Requirements
- Provide high-quality technical support for Infor applications, ensuring customer satisfaction and product usability.
- Troubleshoot application issues, perform root cause analysis, and guide customers through solutions via phone, email, and web-based tools.
- Collaborate with internal teams including Product Management, Development, and Cloud Operations to resolve escalated issues.
- Document knowledge in the form of incident notes, technical articles, and operational procedures.
- Prioritize and manage multiple open issues while delivering consistent updates to stakeholders.
- Participate in customer calls and screen-sharing sessions as needed to support complex issues.
- Contribute to continuous improvement initiatives within the support organization.