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Customer Journey Expert - Portfolio & Communication
ING NederlandLeeuwarden, Frisia, Netherlands • Amsterdam, North Holland, Netherlands
Posted March 24, 2026
Full Time
About the Company
ING is a bank with 60,000 employees and operations in approximately 40 countries, working on digital innovations for ING's 8.5 million customers.
Job Description
Join our dynamic team at ING and be part of our digital journey in enabling processes by content management solutions. We are looking for a Customer Journey Expert with strong Portfolio Management skills, affinity with communication and a proactive, hands-on approach.
Requirements
- At least 5+ years of relevant experience in portfolio management, product management, consultancy or a similar role.
- Strong experience with Portfolio Management and backlog management.
- Analytical skills with the ability to structure complex problems and identify improvement opportunities.
- Skilled in stakeholder management and comfortable working across various teams and disciplines.
- Solutions-oriented, creative and able to explain complex topics in a clear and accessible way.
- Experience with tools such as Azure DevOps, Power Automate, SharePoint, Excel and PowerPoint.
Benefits
- Salary tailored to qualities and experience
- Full time position (36/40-hour week)
- 24-27 vacation days depending on contract
- Pension scheme
- 13th month salary
- Individual Savings Contribution (BIS), 3.5% of gross annual salary
- 8% Holiday payment
- Hybrid working to blend home working for focus and office working for collaboration and co-creation.