Director, Customer Experience (CX)

Join Ingram Micro as a Director of Customer Experience (CX) to shape the future of technology and customer experience. Define and drive the end-to-end customer experience strategy across the enterprise, spanning all customer interactions - digital, operational, voice, and human. Ensure customer experience is intentionally designed, consistent, and aligned to customer and business outcomes.

Requirements

• Bachelor’s degree in business, technology, or a related field (MBA preferred)
• 10 + years of progressive leadership in Customer Experience, Operations, Product, or Platform environments
• Experience in organizations undergoing AI-enabled or digital CX transformation
• Proven ability to embed CX into automation and technology initiatives
• Strong understanding of lifecycle, multi-channel CX, and KPI-driven models

Benefits

• Healthcare benefits
• Paid time off
• Parental leave
• 401(k) plan and company match
• Short-term and long-term disability coverage
• Basic life insurance
• Wellbeing benefits